Terms of service
Terms and Conditions
Welcome to Wild by Lucy. These Terms and Conditions govern your use of our website and the purchases of products from us. By placing an order, you agree to be bound by these terms.
1. Our Products
We specialise in freshly cut, locally grown flowers, including bouquets and gift arrangements. Our flowers are grown seasonally, and by their nature are perishable, living products.
1.1 Seasonal Variation
Because our flowers are locally and seasonally grown, the specific flower varieties, colours, and foliage included in any bouquet or gift vase may vary from the images shown on our website. We select the freshest, best-quality blooms available at the time of your order.
2. Orders and Payments
- All orders are subject to acceptance and availability.
- Payment must be made in full at the time of order.
- We reserve the right to refuse or cancel any orders at our discretion, including in cases of pricing errors, or product unavailability, in which case a full refund will be issued.
3. Delivery
- Delivery dates and times are estimates only and are not guaranteed, as they may be affected by factors outside our control (e.g. weather, traffic delays).
- It is the customer's responsibility to provide accurate delivery information. We are not responsible for non-delivery or delays caused by incorrect address details.
- Please inspect your flowers as soon as they arrive and follow any included care instructions to maximise freshness and vase life.
4. Returns, Refunds, and Cancellations
4.1 No Returns on Perishable Goods
Due to the perishable and time-sensitive nature of fresh cut flowers, we do not accept returns or exchanges. Once an order has been dispatched or collected, it cannot be returned. This does not affect your statutory rights in relation to faulty or not-as-described goods.
4.2 Quality Guarantee
While we cannot accept returns, your satisfaction matters to us. If your flowers arrive damaged, significantly wilted, or not as described upon delivery, please contact us within 24 hours of receipt, along with a photo of the flowers, at hello@wildbylucy.co.uk. We will review each case individually and may offer a replacement, partial refund, or credit at our discretion.
4.3 Cancellations
Orders may be cancelled for a full refund up to 24 hours before the scheduled dispatch or delivery date. Orders closer than this cannot be cancelled or refunded, given the perishable nature of the product.
4.4 Non-Delivery
If your order fails to arrive due to an error on. our part, please notify us within 24 hours so we can investigate and arrange a replacement or refund as appropriate.
5. Flower Care
Fresh flowers are a natural, living product with a limited lifespan. We provide care instructions with each order to help maximise freshness, but we cannot guarantee a specific vase life, as this depends on factors such as room temperature, water changes, and handling after delivery.
6. Liability
To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your order.
7. Contact Us
If you have any questions about these Terms, please contact us at:
Wild by Lucy
Email: hello@wildbylucy.co.uk
Phone: 07760166991